Singapore Web Design Company Blog

There are more and more complaints about email header forgery recently. In fact, we received spam emails from @paypal sometimes, while we know that Paypal will not send out any spam. They just couldn’t do anything about it.

The bad news is, you cannot do anything as well. We also can’t do anything to stop the spammers.

There are clients who may tell us this:

“I have been receiving bounced emails from email addresses that I have never sent to. It mentioned “Failed delivery” of message.

When I look at the email messages, it appears that the messages come from my domain name such as:

spammername@yourdomainname.com.

Looks like someone is sending out spam emails from the server.”

Here, we have to assure you that these spam emails were not sent from your domain / email account. You do not need to worry actually, nobody can go to your email account without your account information.

Put it simply, there are spammers who have forged your email header data.

Most email client software would allow you to view full email header. In outlook express, right click on the email, choose “properties” and a new window will pop up. Click on “details” tab and you will see the full header data.

To track the source of spam emails, you may read on.

If your company use emails heavily and this take up alot of hosting space, you may consider the options below:

1) Delete existing emails and empty trash
- We have to emphasize that by deleting the emails, you have yet to free up the space. So, you also need to purge the emails from your webmail software, horde or squirrel mail.

*Pls take note that if you are using mail clients like Ms outlook / Outlook express, then these emails will actually download directly into your mail client, or your own computer. Unless you choose “leave a copy at the server”, the emails will not be stored physically at the server.

2) Empty your spam box
- If you have enabled spam box for spam control, there might be many spam emails that are still stored at the spam box. You need to login to Cpanel >> Mail >> Spam Assassin to choose “Empty spam box”. Then only will those spam emails be cleared from the server.

3) Delete old html/image files from the server
- If your web hosting package includes website hosting as well, then you may consider deleting old files that are stored at the server. To do so, you may ask the web designer to clear for you. If you are managing the hosting account on your own, you may Login to Cpanel >> File Manager >> /www/, to access the files stored at the server.

4) Increase hosting storage
- Majority of websites are hosted with Starter solution. If your business starts to grow, you may need to consider more storage space. Or else, you may find yourself clearing your emails instead of concentrating on the business most of thetime. To find out the hosting specifications, you may visit:
http://www.singaporewebdesigner.com/webhosting/hosting-plans.php

*In the case that you feel that your email inbox storage space is always not quite enough, you may allocate more quota for your email account. But of course, only the main administrator who has access to Cpanel can allocate more space for you. If you are the only administrator, you may login to Cpanel to do so.

If it happens that you are not able to configure your outlook express or microsoft outlook with the auto configuration option, you may try to configure the account manually.

*We assume that you have set up your email account at the cpanel.

For outlook express:
1) Click on Tools [at the top left menu] >> Accounts >> Mail >> Add >> Mail..
2) Enter display name
3) Internet email address, the one you created at Cpanel
4) Choose POP 3 for incoming mail server
4) Incoming mail server: mail.yourdomain.com
5) Outgoing mail (SMTP) server: mail.yourdomain.com
6) Enter name@yourdomain.com as the email account name
7) Password is the one you have set up at the Cpanel

**Do NOT use capital letters in your email ID.

That’s it. Please do not hesitate to contact us if you have any problems.

For email hosting or web hosting, you can visit:
http://www.singaporewebdesigner.com/webhosting/index.php